Today’s business environment makes it imperative that the dynamic infrastructure requirements align with your business needs. LaViVa’s IT Infrastructure Services (IS) & Infrastructure Management Services (IMS) deliver end-to-end, effective, and reliable solutions that can transform your business operations.
IT Services

LaViVa defines a service desk as the single point of contact for all IT-related issues for its clients. Our geographic spread and thorough understanding of the IT Infrastructure technologies enable us to provide you with quick turnaround solutions from concept to service delivery in 30+ local languages, with the certainty of cost, quality, and schedule.



Client Challenges

With an ever-changing environment, clients today focus on their core business and want to mitigate the following challenges through the IT Service Desk:

  • High costs of ownership

  • Lack of access to world-class facilities and skilled resources

  • Higher attrition at Level 1 for Service Desk

  • Difficulty in coordinating between different support groups

  • Lack of service and continuous improvement

  • Rapid technology transformations

  • Inability to match up to competitive advantage

What LaViVa Provides

LaViVa, with over 20 IT help desk centers across the globe, helps you to positively influence the user-experience by being the single point of contact across the organization for all IT-related issues, and functions as an Enterprise IT service desk.

We leverage industry best practices and domain experience to bring in cost advantages and process efficiency using the following:

  • The optimized total cost of ownership (TCO): LaViVa’s solution brings in cost-effectiveness and operational efficiencies with a combination of “right shoring” approach and realigning with your tools and licenses to minimize the total tool cost.

  • ITIL process-based delivery model

  • Risk-free transition: We provide a phased approach with anticipated risk and mitigation strategies

  • Business continuity and disaster recovery: Blend of offshore and nearshore delivery centers with built-in Business Continuity Plan (BCP)

  • Service response, quality, and coverage: We at LaViVa, will ensure that the service response, its overall quality, as well as user experience, is similar across all shifts, locations, and languages.

  • Leveraging the best practices across engagements with other customers: LaViVa will leverage its best practices gained from engagements with other customers to bring in technical, automation, and process improvements, yielding tangible benefits.

  • Operational Excellence: We help you achieve operational excellence with the following services.

    • L0 Improvements: Increased awareness and adoption of the self-help user portal

    • L1 Service Desk: Remote support and improved service responsiveness

    • L2 Delivery Groups: Well-defined SLAs, complete ownership of applications, increased stability through incident reduction, and improved time to market for new  changes and upgrades



Business Value 


A vendor-neutral alliance with the best tool set providers, flexible engagement models, and capabilities to quickly ramp-up or ramp-down, makes LaViVa the partner of choice.
We bring in value by focusing on the following:

  • Business alignment

  • Robust risk management

  • Reduced total cost of ownership (TCO)

  • Risk-averse transition approach

  • Metrics-based governance

  • A tailored service delivery model

  • Improved service desk experience via innovative mediums of communication like social networking and blogs in addition to the traditional mediums like calls, emails, web, and chat

Data Center Services

LaViVa Data Center Services offer comprehensive data center support. They help design and manage data centers across heterogeneous platforms and support these with global hosting capabilities. Our solutions optimize and consolidate the data center and its resources, leading to improved service levels and reduced cost of ownership.

Client Challenges

  • Inadequate IT infrastructure footprint in data centers with higher consumption of power, space, and cooling

  • Low utilization of IT infrastructure in data centers

  • Long provisioning times

  • High operational costs

  • Complex IT Infrastructure management

  • Large expenditure on vendor-specific point products



What LaViVa Provides

LaViVa industry knowledge and technical expertise will help you harness the most out of your IT investments, by creating a reliable and future-proof “business-effective” IT infrastructure.

LaViVa Global Network Delivery Model™ (GNDM™), which leverages the global scale and coverage, encompasses our pool of associates and experts across countries, bringing localized knowledge to grow your business effectively. We assure quality services within time and budget.


The following offerings address today’s data center needs:

  • Proactive monitoring and management services

  • Datacenter consolidation, migration and automation services

  • Virtualization and Cloud services

  • Hosting services

  • “Green” data center services


LaViVa Data Center Services address your needs with customized options and solutions to

provide the following:

  • Agility to migrate to advancing technologies, accelerated time-to-market, and greater operational efficiencies with optimization

  • Innovative datacenter IT Infrastructure services and transformation solutions aligned to your business objectives

  • Opportunity to leverage LaViVa’s proprietary tools and methodologies like e-Transform and iReadiness to help standardize, virtualize, and optimize your IT infrastructure and assistance toward adopting cloud technology

  • Proven and robust transition and deployment methodology

  • Proven experience of tools deployment

  • Certified and competent data center SMEs

  • Improved transparency with the tools framework

  • ITIL framework-based delivery approach

  • Best practices enabled by the Data Center CoE;



Business Value

  • Benefits with consolidation and virtualization

  • Streamlined incident and event-handling processes

  • Increased responsiveness

  • Scalability, flexibility, and transparent solutions

  • Low operational costs

  • Total Cost of Ownership (TCO) reduction with offshore leverage

Application Management Service

Growing application dependency and dynamism of the enterprise’s business environment require organizations to derive more out of its IT investments in its endeavor to align IT to business objectives. In this context, the need to ensure that your applications are at their peak performance with minimum downtime becomes critical.

LaViVa Application Management portfolio, by leveraging our vast experience in the application space, ensures that your enterprise has a reliable and available application ecosystem through proactive 24/7 monitoring and performance tuning.

Business Value

LaViVa Application Management Services ensures increased productivity and Return on Investment (RoI) by consolidating support activities. It leverages Application Development experience as a part of providing Level 3 Application Support to resolve complex application issues. It includes performing Application Sizing to help avoid costly retrospective changes in production.


Other benefits include:

  • Low services downtime

  • Optimized application performance through centralized capacity and availability management

  • A consolidated view of application management and supporting infrastructure

  • Optimal infrastructure sizing for application support

  • Accurate change assessments through consolidated configuration information.



What LaViVa Provides


LaViVa brings you this distinct offering that makes operations efficient by streamlining your

application management processes. Our extensive domain experience strengthens our ability to successfully cater to your needs. Our competency in providing IS helps us understand the E2E services and the interlacing components of infrastructure and application to provide these services.


We also add value to the engagement by:

  • Leveraging synergies between ADM and IS: Our experience in Application Development enables us to support and manage L2/ L3 applications, thus improving the turn-around time of problem resolution.

  • Integrated Service Management Framework: We align our deliverable to business objectives. We use ITIL for process maturity, COBIT for process governance and Six Sigma for continual service improvements to make your processes business-centric rather than technology-centric.

  • Unified process platform: Our service delivery is based on the ITIL framework, serving as a unified process framework to manage all IT applications and related infrastructure.

  • Service-centered Application Management: We provide comprehensive E2E services, rather than merely managing the individual components that constitute them. We evaluate your perceptions and incorporate improvements based on them.

Managed Security Service

Secure your information assets and infrastructure with LaViVa’s cost-effective solution to avoid business disruption and achieve regulatory compliance in the changing threat landscape.

The LaViVa Advantage

  • Flexible service delivery using the right mix of offshore and onshore resources using our Global Network Delivery Model™(GNDM™)

  • 24/7 coverage throughout the year

  • A comprehensive set of services and end-to-end coverage to ensure optimal protection

  • Security dashboard and trends reporting

  • Performance measurement driven by metrics and SLAs

  • Effective incident and threat management

  • ITIL v3 aligned delivery processes

  • Access to a large pool of experienced and certified professionals



Solutions We Offer


LaViVa Managed Security Services (MSS) provides a broad set of services to protect your information systems and IT infrastructure. We offer solutions comprising six broad categories:

  • End-point security

  • Security information and event management

  • Security device management

  • Vulnerability management

  • Identity and access management

  • Data security


We provide custom solutions for each of the following industries:

  • Banking and Financial Services

  • Energy, Resources, and Utilities

  • Government Healthcare and Life Sciences

  • High Tech Manufacturing

  • Media and Information Services

  • Retail and Consumer Packaged Goods

  • Telecom

  • Travel, Transportation, and Hospitality




  • Optimal cost of security operations

  • Adequate protection to the IT assets

  • Extensive coverage of security operations

  • Compliance with applicable regulations

  • Increased responsiveness, scalability, and flexibility

  • Integrated and enhanced visibility of organizational security

Converged Network Services

LaViVa’s Network Services offer a robust data network backbone that helps you converge your voice, data, video, and other multimedia communication applications. It increases your operating efficiencies, reduces expenditure, and promotes business interactions among employees, partners, customers, and any other internal or external agencies, thereby powering your processes and functions.

Client Challenges

  • Disparate voice and voicemail infrastructure

  • Traditional call routing (Based on time-division multiplexing)

  • Traditional endpoints (Digital and analog endpoints)

  • Standard voice mail (No unified messaging)

  • Lack of system integration

  • Complex site-specific trunking, dial plan, and user features

  • Decentralized monitoring and management

  • Quality-of-Service (QoS)


What LaVIVa Provides

LaViVa’s Network Services provide distinct advantages by bringing together several operational benefits, which result in the following organizational benefits:

  • Total Cost of Ownership

  • Bandwidth optimization and traffic consolidation over a single converged network

  • Reduction in management and support costs

  • Reduction in the cost of system integration and application integration

  • Unified Communication

  • Communication through any device, anywhere, anytime to improve productivity and reduce communication costs

  • Complex to Simple Communication

  • Elimination of multiple complex networks and simplification of communication infrastructure to a single common infrastructure and reduction in operational costs and improvement in efficiency

  • Scalability and Flexibility

  • Globally scalable network and communication infrastructure

  • Uniform end-user devices and management tools

  • Secure Network and Communication Infrastructure

  • Improved network security

  • Secured communication infrastructure


Business Value

LaViVa, with its strategic alliances and business relationships with the leading vendors in the converged network space (including Cisco, Alcatel-Lucent, and Avaya), leverages its capabilities and enhances your network and communication requirements.

Our Network Services add value with the following:

  • Higher operational efficiency

  • Reduced converged infrastructure management costs

  • Transformed network and communication infrastructure

  • Improved network availability and service level management

Enterprise System Management

LaViVa IT IS Enterprise Systems Management (ESM) services focus on addressing the critical needs of your enterprise toward ESM tools implementation and operations. We collaborate with you to create an ESM tools services strategy that addresses the specific needs of your organization, ensures data and infrastructure availability, increases responsiveness, and improves reporting and real-time dashboards.

Client Challenges

  • Increasingly complex infrastructure and manageability

  • Inadequate expertise and management skills to build systems specific to the enterprise

  • Lack of communication and correlation between the multiple ESM tools

  • Acquisition of tools from vendors and end-of-life product support

  • Lack of time and resources to implement and utilize the various features of the tools

  • Duplication of investments due to the limited reusability of tools and vendor-specific products

  • Lack of transparency in infrastructure operational issues


What LaViVa Provides

LaViVa provides ESM tools transformation strategies leveraging its experience, expertise, and alliances with ESM Original Equipment Manufacturers (OEMs) and utilizes a large pool of ESM certified consultants who are also familiar with ITIL processes. We aim to provide reliable and cost-effective ESM solutions that will help you improve your business uptime and reduce support costs.


Our key offerings include the following:

  • ITSM-based tools (Service-desk, Discovery and Configuration Management)

  • Network Management Tools (LAN, WAN and VoIP)

  • Servers, Applications, and Database Management

  • ESM Consulting and Assessment Services

  • ESM Implementation Services

  • ESM Post-Production Support Services

  • ESM Infrastructure Shared Services

  • Highlights of our ESM services include the following:

  • Distributed ESM Center of Excelence (CoE) teams and labs that offer seamless service and maximize the hours of support

  • Proven and robust transition and deployment methodologies

  • Proven experience of ESM tools deployment in 50+ projects

  • Reduction in Total Cost of Ownership (TCO) with offshore leverage

  • Access to certified ESM tools consultants across all ESM OEMs

  • Multi-level support (Assess, Design, Implement and Manage) approach

  • Continuous support for audits and regulatory compliance requirements

  • Improved visibility of business infrastructure

  • ITIL framework-based design and deployment approach

  • Effective use of knowledge base and best practices

  • Access to better support with the utilization of the alliance partnerships with major OEMs


Business Value

  • Streamlined IT operations like incident and event-handling processes

  • Increased responsiveness and better mean-time-to-resolve

  • Increased scalability and flexibility of IT infrastructure to cope with the changing business dynamics

  • Increased transparency in IT infrastructure, compliance and operational issues

  • Reduced operational costs and faster Return on Investment (ROI) on ITSM investments

  • Effective business-IT resource alignment

  • Better uptime for business services

  • Integration of business processes and applications, which aids governance

IT Service Management

Optimize the delivery and management of your IT services with LaViVa’s standardized and integrated Service Management framework. Based on experience, LaViVa discovered that the key to successful IT management is solid governance backed up by robust processes based on ITIL. Therefore, we offer IT Service Management (ITSM) solution based on the de-facto ITIL V3 Framework that optimizes your IT spending, provides a robust governance framework that ensures transparency, flexibility, regulation, and value addition beyond cost, and also improves the business-IT alignment.

Our solution ensures a cost-efficient world-class ITSM framework and a simple and unified operating model spanning across service providers.

The LaViVa Advantage

  • Proven experience in Service Management Consulting and delivery enablement

  • Distinctive LaViVa approach, frameworks and efficient operating model for integrated IT Service Management solutions

  • Capable resource pool which includes 40+ ITIL V3 experts, 1000+ ITIL practitioners, 4000+ ITIL foundation certified, 100+ COBIT certified professionals, 200+ Green Belt professionals, and 30+ Black Belt professionals

  • Expertise across various platforms, process enablers & products – (in-house), BMC Remedy, CA Unicenter, Axios Assyst, HP SM, Peregrine Service Center, Magic, and Service Now Alliance Partners (Enterprise Service Management Tools): HP, CA, BMC


What LaViVa Provides

We provide the following services in the IT Service Management space:

Advisory and Professional Services: “Our Service Management consulting” provides advisory services to client organizations in translating their business goals into IT requirements and in defining the ITSM strategy and roadmap in integration with business strategies.

Our professional services also include:

  • Compliance solutions like ISO 20k assessment

  • Business solutions like Service Catalog and chargeback model definition

  • Expert advice on various aspects of Service Management in alignment with ITIL V3 like SM process design, tools evaluation, and selection, providing ITIL training and building a governance model

  • Transition and Implementation Services: With TransIS, our framework for process implementation, we help you with standardized service transition and deployment. These services ensure that your service management requirements are effectively translated into the deployed SM solution across processes, people, and tools.

  • Assurance and Standardization Services: Process Assessments guide you with the roadmap for effective Service Delivery Management. The audits and improvement services provide clarity to the operational goals and help achieve compliance. These services act as an enabler for continual service improvement activities and help align IT operations with business.

  • Customer Experience Management Services: Our Customer Experience Management solutions provide a systematic approach to feel the pulse of users’ experiences on the quality of services provided. It bridges the gap between performance metrics and user perception.



  • High process maturity levels using the ITIL framework as the best practice mechanism. Some illustrative measures are:

  • Metrics-driven performance management to enable Continual Service Improvement(CSI)

  • Service improvements leading to achieving and exceeding SLA targets

  • Reduced Total Cost of Ownership (TCO) and improved productivity of IT infrastructure

  • Ability to deliver new capabilities of high quality in an agile manner

  • Consistently high customer satisfaction levels

Cloud Computing Service

Accelerate product development, improve supply chain efficiency, and achieve faster time-to-market with LAVIVA High-Performance Computing (HPC) solutions and services.

The LaViVa Advantage

  • Extensive experience in handling multiple architectures, HPC lifecycle management, application management for multiple domains, and problem-solving

  • Domain consulting for complex computational problems

  • Flexible use and engagement models like public HPC cloud, private HPC cloud, and tailored support

  • Highly experienced team with experience in managing India’s most advanced HPC platform

  • Vendor agnostic approach – efficient, reliable systems at the lowest TCO

  • Solutions & services which have an impact across the HPC value chain

  • Global client partnerships/technology partnerships

  • Acquisition of Computational Research Laboratories

  • Built HPC Eka 1800 node /14,400 cores cluster

  • Pioneered commercial HPC cloud in India and among the largest commercial HPC clouds globally



Solutions We Offer

  • HPC Consulting – Design, Build

  • HPC parallelization & optimization

  • HPC managed services



Solutions Benefit


  • Accelerate product development and improve supply chain efficiency

  • Gain novel insights and achieve higher precision for complex computational problems

  • Facilitate HPC adoption across the organization

  • Application optimization for many node and many-core platforms

  • Automate complex workflows – reduce errors and cycle time

  • Experience end to end solution for simulation life cycle and HPC life cycle.